FAQ

Frequently Asked Questions

Authenticity

How do you verify that items are authentic?

Every item at DiVaje goes through a thorough authentication review before it's listed for sale. We examine hardware, stitching, date codes, serial numbers, materials, and brand-specific details. Luxury designer items are authenticated by Entrupy. We only accept pieces we are confident are genuine, your trust means everything to us.

Item Condition

How do you describe the condition of pre-owned items?

We use the following condition grades so you know exactly what to expect:

  • Pristine / Like New — Virtually no signs of use; may still have tags or original packaging.
  • Excellent — Minimal wear; looks nearly new with only the faintest signs of prior ownership.
  • Very Good — Light wear consistent with careful use; no major flaws.
  • Good — Noticeable wear or minor imperfections noted in the listing; still fully functional and beautiful.

We include detailed photos and notes in every listing so there are no surprises.

Returns & Sales Policy

What is your return policy?

All sales at DiVaje are final. Because each piece is pre-owned and one-of-a-kind, we are unable to accept returns or exchanges. We encourage you to review all photos, condition notes, and measurements carefully before purchasing. If you have questions about a specific item, please reach out before you buy — we're happy to help.

Shipping

How and when will my order ship?

We ship via USPS with carrier-calculated rates at checkout, so you'll see the exact cost before you complete your purchase. Orders are typically processed and shipped within 1–3 business days. Once your package is on its way, you'll receive a tracking number by email so you can follow it every step of the way.

Consignment

How does consignment work at DiVaje?

Consigning with us is simple. Bring your pre-owned luxury pieces to us for review. If accepted, we list and sell them on your behalf. Once your item sells, you receive your agreed-upon payout.... no hassle, no guesswork. Visit our Consign With Us page for full details and to get started.

When do I get paid after my item sells?

Payouts are processed within 7 days of the confirmed sale. 

Still Have Questions?

We'd love to hear from you! Reach out through our contact page or stop by the boutique we're always happy to help.